Nbaj Privacy Policy — Our Commitment to Protecting Your Data

Nbaj.win is a trusted online gaming platform in Bangladesh. We believe that every member's privacy is a fundamental right. This privacy policy applies to all nbaj platform services — including the website, mobile app, and customer support channels.

When you register on nbaj, play games, make deposits or withdrawals, or contact our support team, certain data is collected. This policy provides a full account of how that data is collected, used, stored, and protected.

Nbaj operates with full transparency. We never use your data without your knowledge. This privacy policy is written in plain language so every member can easily understand it.

Nbaj collects several types of data, falling into three main categories:

a) Information you provide directly:

• Name, Date of Birth, Gender
• Mobile Number & Email Address
• Residential Address
• National ID or passport details (for KYC verification)
• Payment method details (bKash / Nagad / Rocket number)

b) Automatically Collected Information:

• IP Address & Device Information
• Browser Type & Operating System
• Time & Duration of Site Visits
• Pages you visit and buttons you click
• Data Collected via Cookies and Web Beacons

c) Transaction Information:

• Deposit and Withdrawal History
• Betting History & Gaming Records
• Bonus & Promotional Offer Usage Records

Nbaj uses your data only for specific, legitimate purposes — never excessively or unnecessarily. The primary reasons for using your data are:

• Account Management: Ensuring smooth registration, login, and profile updates.
• Identity Verification (KYC): Verifying your identity in compliance with legal requirements.
• Payment Processing: Processing deposits and withdrawals securely.
• Customer Service: Using your information to resolve issues quickly.
• Fraud Prevention: Detecting suspicious activity to protect your account.
• Personalized Experience: Recommending games and offers tailored to your preferences.
• Legal Compliance: Retaining data as required by government regulatory authorities.
• Platform Improvement: Analyzing user experience to improve service quality.

Nbaj never shares your information in violation of this privacy policy. However, disclosure may occur in the following limited circumstances:

• Payment Processor: To process deposits and withdrawals, relevant information is shared with payment providers such as bKash, Nagad, and Rocket. These third parties operate under their own privacy policies.
• Game Provider: Minimum necessary data may be shared with the technology provider powering the game you are playing.
• Legal Authorities: Data may be disclosed when required by court order or government investigation.
• Fraud Prevention Services: Data may be shared with specialized security firms to protect your account.

Nbaj uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.

Types of cookies used by nbaj:

• Essential Cookies: To maintain login sessions and ensure security. The site cannot function properly without these.
• Functional Cookies: Remembering your preferences, language settings, and account information.
• Analytical Cookies: To understand how the site is used (which pages are visited most and where issues occur).
• Security Cookies: To detect fraud and suspicious activity.

You can disable cookies through your browser settings, though some site features may not function properly as a result.

Nbaj employs the highest technical standards to protect your data. Our security framework is built in accordance with international benchmarks.

• 256-bit SSL/TLS Encryption: All data transmitted to and from the site is encrypted.
• Firewall Protection: Advanced firewalls are active at all times to prevent unauthorized access.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Regular Security Audits: A third-party expert team conducts regular system audits.
• Data Backup: Data is backed up across multiple secure servers.
• Access Controls: Only authorized staff can access specific information.

Nbaj does not retain data longer than necessary. Retention periods vary depending on the type of data:

• Account Information: For the duration of account activity and up to 5 years after closure.
• Transaction Records: 5 to 7 years, as required by legal obligations.
• Customer Service Contact: Up to 2 years.
• KYC Documents: 5 years after account closure.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

After the defined retention period, data is securely deleted or anonymized so that no individual can be identified.

As an nbaj member, you have the following rights over your personal data:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request the deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the processing of your data be restricted.
• Right to Data Portability: You can receive your data in a structured, portable format.
• Right to Object: You may object to the use of your data for specific purposes.

To exercise these rights, email us at [email protected]. We aim to respond within 30 days.

Nbaj is strictly for individuals aged 18 and above. We do not knowingly collect data from minors.

• Age is verified at the time of registration.
• Age verification documents are checked as part of the KYC process.
• Any account identified as belonging to a minor is closed immediately.

Nbaj may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised accordingly.

For significant changes, we will notify you in advance via your registered mobile number or email. Minor updates will be reflected on the page without prior notice.

Please check this page regularly. Continued use of nbaj will be taken as your acceptance of the updated policy.

For any questions, requests, or complaints regarding our Privacy Policy, please contact us:

• Email: [email protected]
• Support: Visit the FAQ page
• Time: Live chat support available 7 days a week, 24 hours a day

We typically respond to emails within 24 to 48 hours. For urgent matters, live chat will get you a faster response.